Contact & Support

Draft — last updated 29 August 2026

Get in touch

Email support@chalkedgg.com. We aim to reply within one business day.

Before you write

• Match result wrong? Open a dispute on the challenge itself — a moderator sees the evidence there and can settle it. Email cannot.
• Withdrawal not arrived?Approved withdrawals have a 72-hour window before payout, then Stripe’s own transfer time. Include the request date.
• Account locked? Include your username. Do not create a second account — that breaks the Terms and makes the original harder to restore.

Reporting a security problem

Email support@chalkedgg.comwith “Security” in the subject. Please give us a reasonable window to fix an issue before disclosing it publicly.

Business details

Registered entity name and mailing address go here. Stripe requires a verifiable business address and support contact during onboarding, and several state regimes require a published physical address. This must be filled in before launch.